This Provider Agreement (the “Agreement”) applies in addition to Rivvit’s Terms of Service when you enable payment collection in your Rivvit account. It governs the relationship between you (“Provider,” “you,” or “your”) and Rivvit LLC, a Colorado limited liability company (“Rivvit,” “we,” or “us”) when you accept money from Clients through the Services.
By enabling payments or connecting a Stripe account through Rivvit, you accept this Agreement. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. Your role
You are an independent business. You are not an employee, agent, partner, joint venturer, or franchisee of Rivvit. Each booking you accept is a contract between you and your Client; Rivvit is not a party to that contract. You decide what services to offer, what to charge, what cancellation policy to enforce, and how to deliver the service.
2. Stripe Connect
Rivvit uses Stripe Connect to enable payments. To accept money you must complete Stripe’s onboarding flow, which collects information necessary to comply with U.S. law (including identity-verification information under know-your-customer rules) and your bank account details for payouts.
Your use of Stripe is governed by the Stripe Connected Account Agreement and the Stripe Services Agreement. You authorize Rivvit to share information about you, your account, and your transactions with Stripe as needed to operate the Services.
3. Fees and payouts
3.1 Platform fee
Rivvit charges a platform fee on each successful charge you collect through the Services. The current platform fee is 1% of each transaction. The platform fee is in addition to Stripe’s own processing fees, which are deducted by Stripe directly. We may change the platform fee with notice; any change applies only to transactions completed after the change takes effect.
3.2 Subscription fee
Your Rivvit subscription fee (if any) is separate from the platform fee on transactions and is charged through your Rivvit account as described in the Terms.
3.3 Payouts
Stripe deposits funds (less Stripe’s fees and the platform fee) to the bank account on file according to the payout schedule on your Stripe account. Rivvit does not hold funds on your behalf and is not a financial institution.
3.4 Taxes
You are responsible for determining, collecting, reporting, and remitting all taxes (including sales tax, VAT, GST, and income tax) associated with your services. Rivvit does not provide tax advice and does not withhold taxes from your payouts. If Stripe is required to issue you a tax form (e.g., a U.S. 1099-K), they will do so based on the information on your Stripe account.
4. Refunds, chargebacks, and disputes
You are responsible for refunding your Clients in accordance with the cancellation policy you publish on your Rivvit booking page and any applicable law. Rivvit’s tools help you issue refunds, but the decision and the funds are yours.
If a Client disputes a charge with their bank or card network, the amount (plus any Stripe dispute fee) may be withheld from your future payouts pending Stripe’s resolution. You agree to cooperate with Stripe’s dispute process and to provide evidence promptly when requested. Rivvit may, but is not obligated to, help you respond to disputes.
If a dispute, refund, or chargeback results in a negative balance on your Stripe account and Rivvit incurs costs as a result, you agree to reimburse Rivvit for those costs and authorize Rivvit to deduct them from future payouts or to charge the payment method on file.
5. Your representations and warranties
You represent and warrant that:
- You are legally entitled to operate your business and to offer the services listed on your Rivvit booking page, including holding any required professional license or registration;
- Your services do not violate any law, regulation, card network rule, or Stripe restricted-business policy;
- Information you provide to Rivvit and Stripe (including bank account information) is accurate, current, and complete, and you will keep it updated;
- You own (or have the right to use) all photos, content, and intellectual property displayed on your Rivvit booking page; and
- You will treat your Clients fairly and lawfully, including respecting their privacy and honoring your published cancellation policy.
6. Acceptable use
In addition to the acceptable-use rules in the Terms, you agree not to use Rivvit’s payment features for:
- Activities prohibited by Stripe (see Stripe’s restricted businesses list);
- Services that are illegal where you operate or where your Client is located;
- Fictitious bookings, transactions intended to launder funds, or any attempt to abuse refund/dispute mechanisms;
- Selling stored value (gift cards or credits) that exceeds the actual service delivered, unless you have explicit prior written approval from us; or
- Charging your Clients additional fees for using a particular card brand in violation of card network rules.
7. Client communications
When you accept a booking, your Client’s name, email, and phone are shared with you so you can serve them. You may communicate with Clients about their bookings (confirmations, reminders, follow-ups) through Rivvit’s built-in tools. If you want to send marketing communications, you must obtain consent that complies with applicable law (CAN-SPAM, TCPA, GDPR, state laws) before sending.
You will not use Client contact information for any purpose other than serving that Client unless you have a lawful basis to do so. You will honor opt-out requests promptly.
8. Public-page content moderation
We may remove content from your public booking page (including photos, text, or links) if it appears to violate the Terms, this Agreement, applicable law, or Stripe’s rules. Where reasonable, we will notify you and give you an opportunity to correct the issue before removal.
9. Termination
You can stop accepting payments at any time by disconnecting your Stripe account in your dashboard, which will halt new transactions. We may suspend or terminate your access to payment features if you breach this Agreement, the Terms, Stripe’s terms, or applicable law, or if Stripe terminates your Connected Account.
Termination does not affect obligations that by their nature survive, including obligations regarding refunds, chargebacks, taxes, indemnification, limitation of liability, and dispute resolution.
10. Indemnification
You agree to defend, indemnify, and hold harmless Rivvit and its affiliates from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of (i) the services you provide to Clients, (ii) any breach of this Agreement or the Terms, (iii) any tax, refund, chargeback, or dispute associated with your transactions, or (iv) your violation of applicable law or a third party’s rights.
11. Limitation of liability
The limitation-of-liability provisions in our Terms of Service apply equally to this Agreement and are incorporated by reference. In addition, Rivvit is not liable for any decision, error, or delay by Stripe, your bank, your Client’s bank, or any card network.
12. Changes
We may update this Agreement from time to time. For material changes (including changes to the platform fee) we’ll notify you in advance. Continued use of payment features after the change takes effect constitutes acceptance.
13. Governing law and disputes
The governing-law and arbitration provisions in our Terms of Service govern this Agreement.
14. Contact
Questions about this Provider Agreement? rivvit.shop72@gmail.com