These Terms of Service (the “Terms”) form a binding agreement between you and Rivvit LLC, a Colorado limited liability company (“Rivvit,” “we,” “our,” or “us”), the operator of the Rivvit platform at rivvit.shop and any associated applications, APIs, and services (collectively, the “Services”).
By creating an account, accessing, or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and the organization. If you do not agree to these Terms, do not use the Services.
1. The Services
Rivvit provides software tools that help small businesses run their operations online. The Services currently include online booking, appointment management, client records, a website builder, email and SMS notifications, payment collection through Stripe, and related features. We may add, remove, or modify features over time.
The Services are provided on a software-as-a-service basis. We are not a party to any booking, appointment, or transaction between you and your clients; we provide the tools, you provide the service.
2. Eligibility and accounts
You may use the Services only if you:
- Are at least 18 years old;
- Have the legal capacity to enter into a binding contract;
- Are not barred from using the Services under applicable law (including U.S. sanctions and export-control laws); and
- Will use the Services for lawful purposes only and in compliance with these Terms and any documentation we publish.
You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at rivvit.shop72@gmail.com if you suspect unauthorized access.
3. Subscriptions, billing, and trials
3.1 Plans and fees
Some features of the Services require a paid subscription. Current plans and prices are published on the Services and may change with notice. By subscribing, you authorize us (and our payment processor, Stripe) to charge your payment method on a recurring basis (monthly or annual, as selected) until you cancel.
3.2 Trials
We may offer a free trial. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan at the then-current rate. We’ll send a reminder before that conversion; you can cancel at any time from your account settings.
3.3 Refunds
Except where required by law, subscription fees are non-refundable. If you cancel, your subscription remains active through the end of the current billing period and does not renew.
3.4 Taxes
Fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes associated with your subscription, except taxes we are required by law to collect from you.
3.5 Failed payments
If a payment fails, we may suspend or downgrade your account. We will notify you and provide a reasonable opportunity to update your payment method.
4. Payments to and from your clients
Rivvit integrates with Stripe (including Stripe Connect) to let you accept payments from your clients. By enabling payments, you agree to the Stripe Connected Account Agreement and the Stripe Services Agreement, and you authorize Rivvit to share information about your account and transactions with Stripe to provide the Services.
Rivvit charges a platform fee (currently 1% of each transaction). This fee may change with notice. Stripe’s own processing fees apply separately.
You — not Rivvit — are responsible for the goods or services you offer to your clients, for honoring your cancellation policy, and for issuing any refunds or handling disputes with your clients. Our Provider Agreement contains additional terms that apply when you collect payment from clients.
5. Acceptable use
You agree not to (and not to allow anyone else to) do any of the following while using the Services:
- Violate any law or regulation, infringe anyone’s intellectual property, or impersonate another person or business;
- Use the Services to send unsolicited messages (spam), to facilitate unlawful telemarketing, or in any way that violates CAN-SPAM, TCPA, GDPR, CCPA, or similar laws;
- Upload viruses, malware, or any code intended to disrupt the Services or other users’ experience;
- Probe, scan, or test the vulnerability of the Services without our written permission;
- Reverse-engineer, decompile, scrape, frame, or copy the Services beyond what is permitted by law;
- Use the Services to offer or facilitate any service that is illegal, fraudulent, deceptive, or that we reasonably believe could harm us, our users, or third parties; or
- Resell, sublicense, or otherwise commercially exploit the Services without our written permission.
6. Your content
You retain ownership of the content you upload or create using the Services (business name, photos, gallery images, service descriptions, client lists, etc. — “Your Content”). You grant Rivvit a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and process Your Content solely to provide the Services to you and your clients.
You represent that you have all rights necessary to upload Your Content, that Your Content does not infringe anyone else’s rights, and that Your Content does not violate applicable law.
7. Your clients’ data
When clients book with you through the Services, you collect their personal information (name, email, phone, appointment history, sometimes payment data). You are the data controller of that information; Rivvit processes it on your behalf.
You agree to:
- Use client data only to provide services to those clients and as otherwise permitted by applicable privacy laws;
- Maintain your own privacy policy and obtain any consents required by law (including SMS marketing consent under TCPA and email marketing consent under CAN-SPAM/GDPR where applicable); and
- Respond to client requests to access, correct, or delete their data, and notify us of any data subject request that requires our assistance.
8. AI features
The Services include AI-assisted features (e.g., the “Frog” assistant, AI-generated copy in the website builder, AI-personalized outreach drafts). These features are provided as conveniences and may produce inaccurate or inappropriate output. You are responsible for reviewing AI output before you use, send, or publish it. AI-generated content is provided “as is” without warranty of accuracy.
We may use third-party AI providers to power these features and may share the inputs you provide with those providers for processing. These providers do not train their models on your inputs unless we say otherwise.
9. Email and SMS
The Services send transactional email and SMS messages on your behalf (booking confirmations, reminders, cancellation notices). By using these features you confirm that you have a lawful basis to message your clients. You are responsible for honoring opt-out/unsubscribe requests promptly.
Standard message and data rates may apply to recipients. Rivvit may rate-limit or throttle messaging to protect deliverability or comply with carrier policy.
10. Intellectual property
Rivvit and its licensors own the Services, including all software, templates, designs, trademarks, and content we provide. Except for the license granted to you to use the Services, no rights are transferred to you. You may not use Rivvit’s name or logos without our written permission, except to identify your use of the Services in a factual way.
If you provide feedback or suggestions about the Services, you grant us a perpetual, royalty-free license to use that feedback without any obligation to you.
11. Privacy
Our Privacy Policy explains how we collect, use, and share information. By using the Services you consent to that handling.
12. Termination
You may stop using the Services at any time and cancel your subscription from your account settings. We may suspend or terminate your access if you violate these Terms, if we are required to do so by law, or to protect the security or integrity of the Services.
On termination, your right to use the Services ends. We may delete your account and content after a reasonable retention period (see the Privacy Policy for specifics). You can export your data before cancellation; we recommend doing so.
13. Disclaimers
The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Rivvit disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any information transmitted through the Services will be accurate or reliable. You use the Services at your own risk.
14. Limitation of liability
To the maximum extent permitted by law, neither Rivvit nor its affiliates, officers, employees, or contractors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with the Services, even if advised of the possibility of such damages.
Rivvit’s total aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amount you paid to Rivvit in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
15. Indemnification
You agree to defend, indemnify, and hold harmless Rivvit and its affiliates, officers, employees, and contractors from and against any claim, demand, loss, damage, cost, or expense (including reasonable attorneys’ fees) arising out of (i) your breach of these Terms, (ii) Your Content or your clients’ data, (iii) the services you provide to your clients, or (iv) your violation of applicable law or a third party’s rights.
16. Governing law and dispute resolution
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with venue in Denver County, Colorado. Each party waives the right to a jury trial and the right to participate in a class action.
Despite the foregoing, either party may seek injunctive or equitable relief in court for infringement of intellectual property or unauthorized access to the Services.
17. Changes to these Terms
We may update these Terms from time to time. If we make material changes we’ll notify you (for example, by email or an in-app notice). Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms. If you don’t agree to the updated Terms, stop using the Services.
18. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy and (for providers accepting payment) the Provider Agreement, are the entire agreement between you and Rivvit regarding the Services.
- Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect.
- No waiver. Failure to enforce any provision is not a waiver of our right to enforce it later.
- Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Rivvit.
- Notices. We may send notices to the email address on your account. You may contact us at rivvit.shop72@gmail.com.
19. Contact
Questions about these Terms? rivvit.shop72@gmail.com